Polycom Url Call Is Disabled

Polycom No Audio When Using Handset

Intorrent Technologies: URL Call Disabled on a Polycom Phone

Make sure that the cables are properly connected.

Ensure that the handset cord is fully connected to the handset jack on the phone.

Ensure that the handset volume is adjusted to an appropriate level.

Run the phones built-in Audio Diagnostic tool

Navigate to the Audio Diagnostic tool on your phone.

Phone Model
Press Home > Settings > Status > Diagnostics > Test Hardware > Audio Diagnostics
SoundPoint IP Series phones	Press Menu > Status > Diagnostics > Test Hardware > Audio Diagnostics

Press Record to start recording, and then press Play for the recorded audio to playback. If you are able to hear the recording, you may be experiencing audio issues related to your network. If you are unable to hear the recording, proceed to the next step.

Try another handset. This step is to isolate the issue between the phone and the original handset. Plug the spare handset to the phone, and then run the Audio Diagnostic test again. If you are able to hear the recording, then the original handset needs to be replaced. If you are unable to hear the recording using the spare handset, the phone may be defective and needs to be replaced.

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Polycom Soundpoint 321 displays “URL Call is Disabled” and line unregistered We are a small office using a third party hosted VoIP service with 1 Polycom 321 Soundpoint phone, connected to a Virgin Media Hitron CGNV4..

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Follow the steps below to factory reset your Polycom phone: Press the Menu or Home button. Select Settings > Advanced. The default admin password is 456. Select Administration Settings. Select Reset to Defaults. Select Reset to Factory. Select Yes to confirm.

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How Do I Enable Url On My Polycom Phone

Troubleshooting the URL Calling is Disabled Message on a Poly® VVX Phone

Press the Home. button on the Poly device.

Use the 5-Way Navigation Key to navigate to Settings > Status > Network > TCP/IP Parameters.

Verify that the phone has an IPv4 address assigned to it. If so, continue troubleshooting.

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Reported Problem Polycom Desk Phone Cant Get A Dial Tone And The Screen Reads Url Call Is Disabled

Tier1 or Tier2 Support:

Check to see if power is getting to phone.

Ask if the phone is plugged into the wall or the D-Link.

Ask if the Phone is plugged into the computer.

Ask if the CAT5 Cable is plugged into the LAN port on the phone.

If the cable is in the wrong port the phone will not work but the computer will

This will be displayed on the Polycom 550 VoIP Phone.

This error typically indicates a local network connectivity problem or some other issue preventing the phone from registering with 8×8 service. This can include:

Faulty port or cabling.

The phone being unable to register with the 8×8 SIP Server , possibly due to firewall or not being located on the proper subnet.

Polycom phones being generally sensitive to SPI. Combo devices are notorious for having SPI enabled by default. Some dont have the ability to disable SPI.

Other problematic network setup issues like the DHCP not working.

Reset the local configuration file on the phone

Press Menu button on the phone.

Select option 3, Settings

Confirm that all ports and cabling are functional:

Plug the affected phone in to a different Ethernet port.

Switch out the Ethernet cable of the affected phone for a different one.

Unplug the affected phone, and try a working phone with the same port/cable.

See if you can access phones web interface by typing phones IP address into a web browser. An inability to access the web GUI is a solid indicator that there is a network problem

Check firewall settings.

Resources:

What Does Url Calling Is Disabled Mean

How do I transfer calls on my Polycom phone?

What does URL calling is disabled mean?

a Phone Registration Error experienced by Polycom phones

How do I enable url calling?

Go to Menu > Status > Network > TCP/IP Parameters > IP.

Confirm DHCP is enabled. If the phone is not showing an IP address, restart your phone. After restarting your phone, if there is still no IP address, check the routers DHCP settings to see if there are enough IP addresses in the pool.

How do I enable DHCP on my Polycom phone?

Through The Phone

Go to Menu > Settings > Advanced.

Enter the phone password.

Go to Admin Settings > Network Config > Ethernet Menu .

Why is my Polycom phone not working?

Make sure that the phones are connected to an Ethernet/LAN cable, and connected to the right port on the phone making sure that the connections are secure and not loose

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Does Polycom Ip Phones Url Call Do Call Queue Voicemail

Check the reputation to Allow dealers to log in and out from assigned queues: ON. The marketers can log themselves inside and out in their designated lines. This feature can assist sellers in logging off temporarily once they should be far away from their desks. The retailers cant log themselves out in their assigned queues. Use this selection to automatically log on your dealers to the line when they emerge as available. The sellers can log in to 8×8 Work for Mobile, 8×8 Work for Desktop, or make themselves from the 8×8 Work for Desktop.

Check For Double Nat:

Connecting two or more routers between the device and the Internet creates a Double NAT , which may cause communication issues with the Nextiva network.

Check for Double NAT by plugging the Poly device directly into the modem. If the device registers successfully, the local Network Administrator will need to verify that the networks WAN IP address is a public IP address.

If the WAN IP is local, more than one device on the network oversees NAT, which is likely causing the error message on the device. Submit a Ticket to Nextiva Support for assistance with a potential Double NAT.

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Re: Url Call Disabled Error

Hello Pamini,

You have so far started three separate Post’s but have not provided any feedback towards them.

You seem to have not used the search => here< = as you have not provided this information.

If official support is required please check how to phone or open a case here

does notNotice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ’s in the different sections

Checking The Phone’s Physical Connection

Polycom SoundPoint IP 335 — How do I set up call forwarding?

On the phone, go to Menu > Status > Network > Ethernet. If the LAN port doesnt show as Active, the phone is not connected to the network.

Make sure the ethernet cable from the modem or router is connected to your phones LAN port.

If your phone is connected to an ethernet outlet, try plugging the phone directly into the modem or router instead.

If this is the only phone connected to the network, try connecting the phone to a different port on the back of the modem/router.

If other phones are connected to the network, see if they are working correctly.

If other phones are working, try swapping with the phone that received the error with another one. This will determine if the port the phone used is working or not.

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Compruebe Si Hay Doble Nat:

La conexión de dos o más enrutadores entre el dispositivo e Internet crea una doble NAT , que puede causar problemas de comunicación con la red Nextiva.

Compruebe si hay Double NAT conectando el dispositivo Poly directamente al módem. Si el dispositivo se registra correctamente, el administrador de la red local deberá verificar que la dirección IP WAN de la red sea una dirección IP pública.

Si la IP WAN es local, más de un dispositivo en la red supervisa NAT, lo que probablemente esté causando el mensaje de error en el dispositivo. Enviar Ticket al Soporte de Nextiva para obtener ayuda con un potencial Doble NAT.

Manually Configure The Provisioning Information For The Polycom Soundpoint Ip Phone

The most common method to configure the phones to discover the phone settings stored on the Genesys Cloud Edge is to enable DHCP on the phone. For more information, see Enable DHCP on the phone to discover the phone settings from the Edge.

You can also manually configure three settings on the physical phone for the phone to retrieve its configuration settings from the Edge:

Set the DHCP Boot Server to static
Set the Provisioning Server Type to HTTPS
Set the Provisioning Server Address to the provisioning URL

Note:

If you are using Genesys Cloud Voice, see Configure base settings for phones under Genesys Cloud Voice.

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Url Call Disabled Phone Registration Error

URL Call Disabled is a Phone Registration Error experienced by Polycom phones. This happens when there is a network issue. When the Softswitch or Software Switch is unable to link PSTN to IP Networks, the URL Call Disabled error is displayed on your Polycom phone.

Resolution:

Check the Phones Physical Connection

Make sure the ethernet cable from the modem or router is connected to the LAN Port of the phone.

Ensure that the power cable is plugged in to a power source.

If this is the only phone connected to the network, try connecting the phone to a different port at the back of the router/modem.

If other phones are connected to the network, check if other phones working properly.

If other phones are working properly, try swapping with the other phone. This is to isolate if the port that the phone used is working, or if the phone will work in a known good port. 6. If the phone is connected to a wall outlet, try to plug the phone directly to the router.

On the phone, go to Menu > Status > Network > Ethernet. If LAN port does not show Active, then the phone does not see a connection to the network. Repeat the steps above.

Check the Phones Network Connectivity

Check if the phone has an IP address. Go to Menu > Status > Network > TCP/IP Parameters > IP.

Make sure DHCP is Enabled.

If no IP address, reboot the phone.

After reboot, if still no IP address, check the routers DHCP settings to see if there are enough IP addresses in the pool.

Ping sip.ringcentral.com.

Causes:

Solucin De Problemas Del Url El Mensaje Calling Is Disabled En Un Telfono Poly Vvx

SoundStation 2W Wireless Conference Phone (Expandable) 2200

“URL Las llamadas están deshabilitadas es un mensaje de error de red común que se muestra cuando los teléfonos Poly pierden la conexión con el servidor de registro de Nextiva. Si se ha aprovisionado el teléfono, los pasos de solución de problemas a continuación pueden ayudarlo a volver a conectarse a la red Nextiva.

Si Internet no funciona, el teléfono perderá la conexión y mostrará el mensaje de error, por lo que antes de solucionar el problema, asegúrese de que Internet funcione. Si Internet funciona en computadoras conectadas a la misma red, desenchufe el dispositivo Poly, espere 10 segundos y luego vuelva a enchufarlo para continuar con la solución de problemas.

Manually Configure The Phone

Press 1 for Admin Settings.Press 1 for Network Config.

Press to enter the Provisioning Server menu.

Press to enter the DHCP menu.

Press to enter the Boot Server menu.

Select Static using the left and right arrow keys.

Press OK soft key.

Press the Menu button to exit.

Press Yes soft key to Save Config .Note: Setting the DHCP boot server to static overrides the use of DHCP Option 160 to find the boot server.

Enter the Admin password and press the Enter soft key.Note: You can change the default password in the phone management console. Go to Admin > Telephony > Phone Management > Base Settings > > Phone Configuration > General > Administrative Password.

Press 1 for Admin Settings.

Press 1 for Network Config.

Press the to enter the Provisioning Server menu.

Press the down arrow to highlight the Server Type setting

Press the to edit the Server Type.

Select HTTPS using the left and right arrow keys.

Press the OK soft key.

Press the Menu button to exit.

Press Yes soft key to Save Config .

The provisioning URL for a local Edge is either:

The IP address and port of a local Edge, for example, 192.168.100.50:80
The domain address of the Edge if a DNS record exists for your Edges, for example, Customer-Domain.com/GenesysCloudEdges

For Genesys Cloud Voice use the appropriate phone provisioning endpoint address for your region:

Region

To set the Provisioning Server Address

Press the Menu button.

Enter the Admin password and press the Enter soft key.

Press the OK soft key.

Re: Polycom Vvx 300 Url Call Disabled And Line Unregistered

It may be a stab in the dark but from what I can see you are trying to register your handsets via TCP….

‘TCP Only’ for ‘sip411.ringcentral.co.uk’ port 5090 IP 0 is ‘199.255.120.183’ on tcp port 5090

Not being a network guru by any means have your engineers trying checking the logs to see if the TCP pinhole in the firewall closed for some reason? Thats what it appears to me to be happening

– the URL call disabled / line unregistered mean just that – that the line is unregistered from the SIP server – the phone would not do that on its own we run thousands of VVX’s without a hitch all using UDP….

Are you able to get a copy of your phone config and show it to the forum? This may help but I truely think that it is a TCP pinhole issue you are experiencing…

Confirm That All Ports And Cabling Are Useful:

Plug the affected cellphone into an extraordinary Ethernet port. Switch out the Ethernet cable of the concerned Polycom phone for a specific one. Unplug the affected phone, and strive for a running cellphone with the same port/cable. See if you may get entry to the cellphones web interface with the aid of typing the phones IP address into a web browser. An incapability to access the net GUI is a strong indicator that there may be a network hassle Polycom IP Phones Url Call.

Verifique La Direccin Mac:

Polycom Phone not working

Obtenga la dirección MAC del Poly, ya sea de la etiqueta en la parte inferior del dispositivo o navegando a Inicio> Estado> Plataforma> Teléfono > S / N or dirección MAC.

Visite nextiva.comY haga clic en Acceso Clientes para iniciar sesión en NextOS.

En la página de inicio de NextOS, seleccione Voz.

Desde el Panel de administración de voz de Nextiva, navegue hasta Dispositivos> Administrar dispositivos.

Asegúrese de que la dirección MAC esté asignada a un usuario y coincida con la MAC que se muestra en el dispositivo. Si la dirección MAC no coincide, elimine el dispositivo y asigne el dispositivo al usuario con la dirección MAC correcta. Haga click aquí para obtener instrucciones sobre cómo asignar un nuevo dispositivo a un usuario.

Verificar la dirección MAC y el usuario asignado

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Verifique La Conexin A Internet:

Pulse el botón Inicio en el dispositivo Poly.

Utilice la tecla de navegación de 5 direcciones para navegar a Configuración> Estado> Red> Parámetros de TCP / IP.

Verifique que el teléfono tenga asignada una dirección IPv4. Si es así, continúe con la resolución de problemas. De lo contrario, comuníquese con el administrador de la red local.

Troubleshooting The Url Calling Is Disabled Message On A Poly Vvx Phone

URL Calling is disabled is a common network error message that displays when Poly phones lose connection to Nextivas registration server. If the phone has been provisioned, the troubleshooting steps below can assist in reconnecting to the Nextiva network.

If the Internet is down, the phone will lose connection and display the error message, so before troubleshooting, ensure the Internet is functional. If the Internet is working on computers connected to the same network, unplug the Poly device, wait 10 seconds, then plug it back in to continue troubleshooting.

button on the Poly device.

Use the 5-Way Navigation Key to navigate to Settings > Status > Network > TCP/IP Parameters.

Verify that the phone has an IPv4 address assigned to it. If so, continue troubleshooting. If not, reach out to the local network administrator.

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Network Link Is Down Phone Connectivity Issue

Polycom phones do not have a LED indicator for the network LINK status, unlike other networking devices. Therefore, link failures are indicated with the message Network Link is Down.

The message is shown on the screen and will continue to persist until the phone detects an IP address from the network where it is connected.

Re: Url Call Is Disabled

Hello pmoore603,

welcome to the Polycom Community.

Just looking quickly into the Post as you have not provided any SIp Software Version I would suggest the following.

Provision the Phone to download it’s standard configuration via the 000000000000.cfg

You will notice it will download phone1_317.cfg and sip_317.cfg.

In your post I can see you only load _phone.cfg and the sip.cfg

I am unaware if your _phone.cfg is a 100% copy of the original phone1.cfg

If this is not the case the Phone does not receive it’s standard configuration and is therefore unable to fully boot and register.

If you use the above example you can just add as an example an additional PHONE_MAC_ADDRESS-User.cfg and create a new file with the name Mac_of_your_Phone-User.cfg and include the registration details as posted by you.

The complete line then looks like:

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