Polycom No Audio When Using Handset
|Press Home > Settings > Status > Diagnostics > Test Hardware > Audio Diagnostics|
|SoundPoint IP Series phones||Press Menu > Status > Diagnostics > Test Hardware > Audio Diagnostics|
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Polycom Soundpoint 321 displays “URL Call is Disabled” and line unregistered We are a small office using a third party hosted VoIP service with 1 Polycom 321 Soundpoint phone, connected to a Virgin Media Hitron CGNV4..
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Follow the steps below to factory reset your Polycom phone: Press the Menu or Home button. Select Settings > Advanced. The default admin password is 456. Select Administration Settings. Select Reset to Defaults. Select Reset to Factory. Select Yes to confirm.
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How Do I Enable Url On My Polycom Phone
Troubleshooting the URL Calling is Disabled Message on a Poly® VVX Phone
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Reported Problem Polycom Desk Phone Cant Get A Dial Tone And The Screen Reads Url Call Is Disabled
Tier1 or Tier2 Support:
If the cable is in the wrong port the phone will not work but the computer will
This will be displayed on the Polycom 550 VoIP Phone.
This error typically indicates a local network connectivity problem or some other issue preventing the phone from registering with 8×8 service. This can include:
Reset the local configuration file on the phone
What Does Url Calling Is Disabled Mean
What does URL calling is disabled mean?
a Phone Registration Error experienced by Polycom phones
How do I enable url calling?
Go to Menu > Status > Network > TCP/IP Parameters > IP.
Confirm DHCP is enabled. If the phone is not showing an IP address, restart your phone. After restarting your phone, if there is still no IP address, check the routers DHCP settings to see if there are enough IP addresses in the pool.
How do I enable DHCP on my Polycom phone?
Through The Phone
Why is my Polycom phone not working?
Make sure that the phones are connected to an Ethernet/LAN cable, and connected to the right port on the phone making sure that the connections are secure and not loose
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Does Polycom Ip Phones Url Call Do Call Queue Voicemail
Check the reputation to Allow dealers to log in and out from assigned queues: ON. The marketers can log themselves inside and out in their designated lines. This feature can assist sellers in logging off temporarily once they should be far away from their desks. The retailers cant log themselves out in their assigned queues. Use this selection to automatically log on your dealers to the line when they emerge as available. The sellers can log in to 8×8 Work for Mobile, 8×8 Work for Desktop, or make themselves from the 8×8 Work for Desktop.
Check For Double Nat:
Connecting two or more routers between the device and the Internet creates a Double NAT , which may cause communication issues with the Nextiva network.
Check for Double NAT by plugging the Poly device directly into the modem. If the device registers successfully, the local Network Administrator will need to verify that the networks WAN IP address is a public IP address.
If the WAN IP is local, more than one device on the network oversees NAT, which is likely causing the error message on the device. Submit a Ticket to Nextiva Support for assistance with a potential Double NAT.
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Re: Url Call Disabled Error
You have so far started three separate Post’s but have not provided any feedback towards them.
You seem to have not used the search => here< = as you have not provided this information.
If official support is required please check how to phone or open a case here
does notNotice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ’s in the different sections
Checking The Phone’s Physical Connection
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Compruebe Si Hay Doble Nat:
La conexión de dos o más enrutadores entre el dispositivo e Internet crea una doble NAT , que puede causar problemas de comunicación con la red Nextiva.
Compruebe si hay Double NAT conectando el dispositivo Poly directamente al módem. Si el dispositivo se registra correctamente, el administrador de la red local deberá verificar que la dirección IP WAN de la red sea una dirección IP pública.
Si la IP WAN es local, más de un dispositivo en la red supervisa NAT, lo que probablemente esté causando el mensaje de error en el dispositivo. Enviar Ticket al Soporte de Nextiva para obtener ayuda con un potencial Doble NAT.
Manually Configure The Provisioning Information For The Polycom Soundpoint Ip Phone
The most common method to configure the phones to discover the phone settings stored on the Genesys Cloud Edge is to enable DHCP on the phone. For more information, see Enable DHCP on the phone to discover the phone settings from the Edge.
You can also manually configure three settings on the physical phone for the phone to retrieve its configuration settings from the Edge:
- Set the DHCP Boot Server to static
- Set the Provisioning Server Type to HTTPS
- Set the Provisioning Server Address to the provisioning URL
- If you are using Genesys Cloud Voice, see Configure base settings for phones under Genesys Cloud Voice.
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Url Call Disabled Phone Registration Error
URL Call Disabled is a Phone Registration Error experienced by Polycom phones. This happens when there is a network issue. When the Softswitch or Software Switch is unable to link PSTN to IP Networks, the URL Call Disabled error is displayed on your Polycom phone.
Check the Phones Physical Connection
Check the Phones Network Connectivity
Solucin De Problemas Del Url El Mensaje Calling Is Disabled En Un Telfono Poly Vvx
“URL Las llamadas están deshabilitadas es un mensaje de error de red común que se muestra cuando los teléfonos Poly pierden la conexión con el servidor de registro de Nextiva. Si se ha aprovisionado el teléfono, los pasos de solución de problemas a continuación pueden ayudarlo a volver a conectarse a la red Nextiva.
Si Internet no funciona, el teléfono perderá la conexión y mostrará el mensaje de error, por lo que antes de solucionar el problema, asegúrese de que Internet funcione. Si Internet funciona en computadoras conectadas a la misma red, desenchufe el dispositivo Poly, espere 10 segundos y luego vuelva a enchufarlo para continuar con la solución de problemas.
Manually Configure The Phone
The provisioning URL for a local Edge is either:
- The IP address and port of a local Edge, for example, 192.168.100.50:80
- The domain address of the Edge if a DNS record exists for your Edges, for example, Customer-Domain.com/GenesysCloudEdges
For Genesys Cloud Voice use the appropriate phone provisioning endpoint address for your region:
To set the Provisioning Server Address
Re: Polycom Vvx 300 Url Call Disabled And Line Unregistered
It may be a stab in the dark but from what I can see you are trying to register your handsets via TCP….
‘TCP Only’ for ‘sip411.ringcentral.co.uk’ port 5090 IP 0 is ‘220.127.116.11’ on tcp port 5090
Not being a network guru by any means have your engineers trying checking the logs to see if the TCP pinhole in the firewall closed for some reason? Thats what it appears to me to be happening
– the URL call disabled / line unregistered mean just that – that the line is unregistered from the SIP server – the phone would not do that on its own we run thousands of VVX’s without a hitch all using UDP….
Are you able to get a copy of your phone config and show it to the forum? This may help but I truely think that it is a TCP pinhole issue you are experiencing…
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Confirm That All Ports And Cabling Are Useful:
Plug the affected cellphone into an extraordinary Ethernet port. Switch out the Ethernet cable of the concerned Polycom phone for a specific one. Unplug the affected phone, and strive for a running cellphone with the same port/cable. See if you may get entry to the cellphones web interface with the aid of typing the phones IP address into a web browser. An incapability to access the net GUI is a strong indicator that there may be a network hassle Polycom IP Phones Url Call.
Verifique La Direccin Mac:
Obtenga la dirección MAC del Poly, ya sea de la etiqueta en la parte inferior del dispositivo o navegando a Inicio> Estado> Plataforma> Teléfono > S / N or dirección MAC.
Verificar la dirección MAC y el usuario asignado
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Verifique La Conexin A Internet:
Pulse el botón Inicio en el dispositivo Poly.
Troubleshooting The Url Calling Is Disabled Message On A Poly Vvx Phone
URL Calling is disabled is a common network error message that displays when Poly phones lose connection to Nextivas registration server. If the phone has been provisioned, the troubleshooting steps below can assist in reconnecting to the Nextiva network.
If the Internet is down, the phone will lose connection and display the error message, so before troubleshooting, ensure the Internet is functional. If the Internet is working on computers connected to the same network, unplug the Poly device, wait 10 seconds, then plug it back in to continue troubleshooting.
button on the Poly device.
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Network Link Is Down Phone Connectivity Issue
Polycom phones do not have a LED indicator for the network LINK status, unlike other networking devices. Therefore, link failures are indicated with the message Network Link is Down.
The message is shown on the screen and will continue to persist until the phone detects an IP address from the network where it is connected.
Re: Url Call Is Disabled
welcome to the Polycom Community.
Just looking quickly into the Post as you have not provided any SIp Software Version I would suggest the following.
Provision the Phone to download it’s standard configuration via the 000000000000.cfg
You will notice it will download phone1_317.cfg and sip_317.cfg.
In your post I can see you only load _phone.cfg and the sip.cfg
I am unaware if your _phone.cfg is a 100% copy of the original phone1.cfg
If this is not the case the Phone does not receive it’s standard configuration and is therefore unable to fully boot and register.
If you use the above example you can just add as an example an additional PHONE_MAC_ADDRESS-User.cfg and create a new file with the name Mac_of_your_Phone-User.cfg and include the registration details as posted by you.
The complete line then looks like:
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